Refund policy

Return & Refund Policy

Last Updated: July 27, 2026

At Prime Volt, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging with all included accessories, manuals, and components.

  • Proof of purchase or your order confirmation is required.

Products that show signs of misuse, damage caused by the customer, or unauthorized modifications may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Downloadable software or digital products

  • Clearance or final sale items

  • Personalized or customized products

  • Products that have been used, altered, or damaged after delivery

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and any damage

We'll review your request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if an incorrect item was shipped.

If you need an exchange, please contact our support team before returning your item.

Return Shipping

If the return is due to:

  • A defective product

  • A damaged item

  • An incorrect shipment

Prime Volt will cover the return shipping costs where applicable.

For returns based on a change of mind or accidental purchase, customers are responsible for the return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.

Email: primevolt@gmail.com

Business Address:
Prime Volt
[Your Business Address]
[City, State/Province, ZIP/Postal Code]
[Country]

We aim to respond to all customer inquiries within 1–2 business days.